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I ask because it seems that people want to go there despite crap service, etc. I would not go back to a place that made me wait so long for a menu that I had to get it myself. Nor to a place that consistently didn't have the items listed on their menu. There's nothing wrong with a limited menu. Just get a blackboard and write down what it is that you do have.
As a vegetarian of 15 years, I would not go to a place where the chef doesn't understand that vegetarian = no prawns. And as far as making substitutions without checking, that's just ridiculous.
I've just ordered some food from Hana. After I hung up the phone, the girl called me back to check that it was okay to put egg into a dish that I had specifically ordered as vegetarian. Now that's good service.
And Geoff, this has absolutely nothing to do with tipping. A chef who doesn't know that a vegetarian dish should not contain prawns is miles away from what is acceptable. As are unannounced substitutions. That's not teething problems. That's a total lack of professionalism and respect for the customer. I have no plans to go to Dotori. Based on what I've read here, I have zero confidence in the chef.
Hana delivered my food in 25 minutes last night, as they do pretty much every time. And it was delicious.
Service was good, sushi was really good and the spicy korean stew I had was ace.
And it was all pretty well priced.
First, to address what seems to be the major gripe, namely, the service. Well I thought it was fautless (and I used to wait tables, so can be quite unforgiving of sloppy service). Menus came straight away, and as matt says, they offered us help with the menu (slowly, and several times over in the case of my slightly dopey maman) and answered all our questions politely, helpfully and intelligently. The food came promptly, in the right order, and with all correct components.
Now, the food - we all went Korean - shared some starters of yakitori and dumplings, both good, then my mum and aunt had the sizzling hot pots, which I tasted and thought were excellent. Matt explains them above so I won't explain again. I had a Korean dish of raw fish on rice and salad, with a spicy sauce, which was also good, albeit less interesting that the sizzling pots. The fish tasted very fresh though. And it all came to £36. You can't really argue with those prices.
Quite literally my only gripe would be that my asahi could have been colder - and I think that's been mentioned above. It really is the only complaint I have though, and it isn't much of one.
The place itself looked cosy on a damp night, and was actually pretty much full, which is excellent news. I really hope they do well, they really deserve to.
They do take away, but they don't deliver... (oh, and when I asked, they said they could do the sizzling hot pots take away, but that it obviously wouldn't be as good, so if you want to try them, eat in!)
However, the food was fab. We went Korean and I had the veggie bibimap(?). The waitress was really helpful in recommending a sauce to go with it and telling me how to eat it (stir the sauce in and mix all the bits up together). Very nice. Would definitely go back.