Problems with Virgin Media

rosesky · December 2012

I am really at the end of my tether. My VM phone has been down for three days again, and they can't tell me when it will be fixed. As these is my my busiest sales week of the year...it is complete disaster for me ...financially ! The engineer told me a lot of people in my area are affected due to old cables, that VM don't want to pay to replace. I find this appalling. No wonder I have so may problems. Apparently we are in the middle of a blackspot due to a equipment that needs updating. I have been told his several times, and yet VM do nothing about it. In the summer my landline was down for a whole month, due a simple fault that was incorrectly identified by a useless engineer. It caused me many problems as I use this line for my business I cannot afford to run my business with a VMphoneline anymore. I simply do not have the time to sit for hours being passed from one monkey to another, paying 50p per minute because VM are too mean to offer a landline helpline number forcing customers to use their mobile nos to ring premium “helpline” number. How is paying 50p per minute to get information about your out of action phone line, helpful to anyone ? Anyone else been having this problem. ?

Sutent · December 2012

I live on Birnam Road (off Tollington Park). I use my land line a lot especially in the evenings. Over the last 6 years I have only had one problem and they fixed it quite quickly. If you moan to VM they should give you your line rental back and the phone charges., However this won't make up for lost business or inconvenience for you. I know a pain but you could move to BT/Sky. Where in stroud green are you rosesky?<div> </div><div>M</div>

Ali · December 2012

It is very unlikely you will have these problems with BT

gardener-joe · December 2012

See several other threads about p.ss-poor Virgin Media service in SG. I could no longer be a.sed with complaining to VM. I didn't want weasel words and measly rebates, I just want a service! So, I moved to BT ... and even though the BT broadband connection in this part of SG is still via overhead phone wires, while VM broadband and TV comes via cable, the service beats hands down what Virgin Media offered during my time with them. The router is WiFi with wire connect option for the PC. (I have an Apple Mac on the desktop and use the wireless ...). The BT website and online billing is so much better than VM's, and I also get free internet access for my iPad, phone and laptop in all BT WiFi hotspots (... there are loads). I did not sign-up for the BT broadband TV service, and so to replace the VM TV service I bought a new 32" digital TV by LG and a booster indoor aerial (all from John Lewis who took away the old set) ... it is great ... makes good use of my BT WiFi for iPlayer, LoveFilm etc, and within a year I will have recouped all the set-up and purchase costs and be paying shed-loads less than with VM. It was a no-brainer for me.

Ali · December 2012

I also think if you take a BT Broadband package you get a free YourView box and from Jan1st BT Infinity is supposed to be availble which means speeds up to 40 mb which should be more than enough for most things

Harmony24 · December 2012

We're also having problems. Made an appointment for them to come out (the 2nd time of complaining in 3 weeks). We waited in. They didn't show. Their excuse....there is a fault in the area, but they didn't think to tell us! Very frustrating. We just want a service that works.<div> </div>

rosesky · December 2012

I have heard nothing from then for almost a week now. They promised me they would be in touch to tell me when the problem would be resolved...and nothing at all...my phone still not functioning properly. My problem is that i am locked into my blueyonder email address which I have been using for everything for ten years, and once i leave VM I have to give up that address, which is going to cause me lots of problems as so many accounts are linked to it. Bt sounds like a good move however as this service is completely unacceptable. I might just have to bite the bullet as a phoneline which has been down for a total of 5 weeks in the last six months is disgraceful for a supposed first rate provider.

miss annie · December 2012

Your email address isn't linked to your Internet provider, you can use it no matter who you're with.

gardener-joe · December 2012

...

conformable_kate · December 2012

My virgin phone descended into crackles a few days ago, and now seems to have given up completely - though the internet is OK. About to contact VM to see what they can offer. I've had the phone service for several years - the pattern seems to be that once in a while it goes down, and they have always got it fixed reasonably quickly. But it doesn't sound as if this is going to be the case this time ...<div> </div>

conformable_kate · December 2012

Twenty minutes later, having been unable to contact VM either online or by (expensive) mobile phone connection because they didn't recognise my reset password and cut me off from advisor transfer because there was a long wait - I may well be turning into another refugee ...

scottish_strouder · December 2012

Has anyone else has their bill increase year-on-year by approx.10%? I think this is shocking considering their recent poor service!

conformable_kate · December 2012

indeed. However following yesterday's rant the engineer turned up this morning and seems to have fixed things, so I have subsided into low-key muttering again ...

gardener-joe · December 2012

...

rosesky · December 2012

well after a whole week, my phone is operational once more, but I know it will only be a matter of time before the phone or the internet goes down again. I think you are right Gardener Joe, i need to bite the bullet, set up a new email and transfer to another provider such as BT. I am afraid in this case, Miss Annie, my email address is owned by Virgin Media who took over blueyonder, and I have been told categorially that when I leave, I cannot use that address. Seems very very wrong to me, but this is what they say. What i want to know is what is going to happen when I sudenly find I cannot access an account, because it is still on the old email address? I won't be able to do anything as they will send any info to the old email address, which i won't be able to access any more, and with the best intentions in the world, I am not a computer, and after ten years of using one email address, I am bound to miss something or other when i change my settings in my online accounts. what will I do then ?

fothers · February 2013

Have Virgin improved? I have just signed up, before reading the various threads.....

Arkady · February 2013

No. My neighbour's Virgin broadband is apparently down for ten days. Allegedly because somebody pissed in the cable box on Granville Road.

Roy · February 2013

Although a happy(ish) Virgin customer, and I would point out that I don't know of *any* consumer Internet provider that doesn't have scores of unhappy people bitching about them on the Internet.... I would say that Virgin seem to be pretty incompetent in terms of properly securing the covers on their 'street furniture'. Although in the case of the metal street cabinets, I realise they also have big problems from metal thieves jemmying off and stealing the doors of their cabinets roy

fothers · February 2013

Many thanks! Anyone tried BT?

miss annie · February 2013

There is a whole thread about it. Put Virgin into the search bar and it should give you a choice of the many different threads full of people discussing the merits of various providers. BT are brilliant.

Ali · February 2013

I have just upgraded my Broadband with BT. Spoke to a really nice UK based call centre person. Everything delivered on time with no fuss.

Ali · May 2013

Came across this http://www.superfast-openreach.co.uk/where-and-when/ Put in you post code and then click on your exchange and it will tell you every broadband service provider in that exchange. eg there are 15 SPs at the Upper Hollaway Exchange which is mainly ours. Who is going for the free BT Premier football offer.

N4mality · May 2013

I think BT infinity is not available in all areas here, yet. For example, I can't get it but my mate down the road just got his subscription online last month.

Ali · May 2013

You can get BT Broadband and then upgrade to Infinity with no penality

[Deleted User] · May 2013

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harpistic · September 2013

Has anyone's broadband connection gotten insanely slow recently? Supposedly I was upgraded from 30MB to 60GB recently, and since then I seem to be stuck at around 15GB or less. I'm wondering if this is a local issue, or if I should just feel persecuted by them...

miss annie · September 2013

How do you even find out what speed it is? I have noticed that since the introduction of BT Sport (which we don't subscribe to), my BT broadband has been crashing occasionally when it never did before.

harpistic · September 2013

There are a range of speedtest sites out there, but I always use http://www.speed.io/ I'm trying to email a client a video, and WeTransfer has gone from one hour to four hours to complete - not good!

[Deleted User] · September 2013

The user and all related content has been deleted.

gardener-joe · September 2013

...

harpistic · September 2013

The service is only crap a small proportion of the time, which is certainly better than I can say for BT when I've used them in the past. As you're clearly not a VM customer, Joe, this thread does not affect you in any way - I'm sure there are far more relevant topics on this site for you.

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