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If it's an email client you're using, it's fairly easy to Google the problem, including the software name and operating system in your search terms. In some cases you can just delete the email account from the software and then re-add it, but you must make sure that you're not deleting all your mail like that (i.e., it's still on a mail server somewhere, as it would be, for example, with Gmail). Quite frankly, unless you're a really heavy-weight email user, I would recommend just using webmail; using a client just adds an extra layer of complexity and potential synchronisation problems. (Then again, if you're using a phone or tablet, webmail isn't very practical—so many things to consider, I'm afraid!)

Thanks again; that's extremely helpful. Best wishes, Chris