I bought a loft ladder from Homebase and only realised when I got it out of the packaging that it required extensive and complex installation, not compatible with my loft trapdoor (not to mention needing a stepladder - if I had a working stepladder I wouldn't have needed the damn loft ladder in the first place). Homebase won't take it back because it has been unpackaged (curse them). I paid £50 for it. If anyone with installation skills would like to take it off my hands for £25 I'd be delighted to get rid of it!