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Alarming wireless - no not the festival!

Hello - we had a wireless fire alarm system fitted in our house (three flats) in the autumn and since then it has sounded off three times incorrectly.  The control panel in the communal hall said each time that a sensor had been removed which I know was not the case.  I'd appreciate hearing about any experiences anyone has with these systems.  The chap who fitted them says it's normal - but I just can't believe that. The noise it emits is understandably loud and piercing, and it is quite 'alarming' when it goes off in the early hours.  Apart from that it has now reached the point where we don't believe what the panel is telling us, which is obviously not good.
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