I also use the phone app and the Council nearly always respond - you need to be careful if you report something close to the Islington border as the issue sometimes gets wrongly picked up by Islington Council which causes delay. Up to the election we had two local councillors who were happy chase matters up but now they have been effectively deselected so i’ll have to wait and see.
The app is a way better than having to call a call center or use the council web site. Using the ability to include a picture with the request along with the GPS feature.
Comments
http://our.haringey.gov.uk/reports/add
I have found the app useful and the council do react. I reported a dumped sofa last Sunday gone by Tuesday