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Virgin Media
I use Virgin Media (formerly blueyonder) cable service. I happened to speak to them today as they had put my bill up for no reason. They were very helpful and remedied the mistake, so I went on to ask if I should be getting the 10mb service as advertised instead of the 4mb previously provided, and they told me this area had been upgraded and I was now receiving 10mb. I ran a speed check and found I was still only getting 4mb and rang them back. They checked and found that I was right.
This may well affect others. If you use Virgin Media, you might like to check what speed you are getting and bombard them with enquiries as to when 10mb will be available, as it would seem their records are wrong.
This may well affect others. If you use Virgin Media, you might like to check what speed you are getting and bombard them with enquiries as to when 10mb will be available, as it would seem their records are wrong.
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It apparently only applies to people on the 'L' broadband package.
Also if you call Virgin and threaten to leave it is very likely that you will get a retention
My original point was that Virgin are claiming that all those in this area on the 'L' broadband package are receiving 10mb, and at least some of us are not. This seems to have come as news to them, so if more people could bring it to their attention, they are more likely to do something about it.
I pay them to get 20.
i don't quite understand this because the people on the 20 meg package get over 10, whereas the people on the 10 are all getting around 4 - aren't we all getting our internet juice from the same place?
Bernie - I've no absolute knowledge to back this up but my hunch would be that a hardwired desktop would be the same as a wireless laptop or very slightly quicker. I wouldn't imagine there's a lot in it..
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<a href="http://www.speedtest.net"><img src="http://www.speedtest.net/result/340913850.png"></a>
I complained on Saturday and they said 'temporary outage, back in four hours." Hah. Not got any better since.
I'm going to give them until Friday and if it's no better, as far as I'm concerned they are not fulfilling their side of the contract and I'll stop my standing order. Maybe we should all threaten to do that.
Even when it works, download speed is still pathetic compared to advertised rates too.
Anyone have any recommendations for an alternative?
Krappy
Which provider are you on?
I am getting 4mb today (when it works) but usually less than 2. I pay for 10 - I think.
Is that on Virgin Media?
Our connection has been 100% OK most of the time, so no cause for complaint, but we've never had more than 10Mb download speed absolute top max where we are - near Tesco.
The last week and a half, it's been down three times, for 12+ hours. I had to work from Ariana's. (Their coffee, btw, has improved dramatically.)
We've complained to Virgin lots of times. Got fuck all. Mind you, it's still not as bad as with TalkTalk. We left them almost a year ago. They still owe us money.
I hate talking to technical support. They talk to you like you're educationally subnormal. I understand how a modem works. A router, too. And yes, I've tried turning them off and on, thanks.