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Services we're restored the following Monday though and I got £50 off my next bill. Virgin are definitely incompetent but easy to bully for a discount when they do b@lls up.
Virgin are already massively in debt and BT have only talked about FTTH trials that are pretty limited in scope. Since an Ofcom decision that went against them last week, there appears to be an attitude that they would rather just take their ball home and not commit to the billions of investment required.
The other solution is government intervention, but this cannot be a top priority given the extent of government borrowing at the peak of a recession.
Almost 19 this morning though after 10pm it's a different story.
Last time I did a roll out to 2M customers it was three hundred calls in on a week.. ie nothing one well
Now playing with 500 m journeys on a railway the so I have to get this one right
I just called the Virgin helpdesk and was, for once, answered by a reasonably with-it and unpatronising person. Here is the latest - there is an 'outage' in this area caused by 'noise on the line' leading to this terrible intermittent service. They have been aware of it since May 25th and have been trying to fix it ever since. It was supposed to be fixed yesterday but obviously isn't. As far as they know, there are 29 customers affected.
No idea when it will be fixed - if ever. At least they took my mobile phone number and promised I'd get a call from an engineer.
Could be a call to the disconnection team next. I understand that BT is pretty good. Is anyone from Virgin listening?
I'm paying for 'up to 20mb/s' and it works out at 13.5 consistently, which is apparantly very good using the equipment they supply.
According to the Be members forum, if you use a splitting face plate for your phone plug rather than an inline adsl signal splitter then you can expect 16-18meg/sec.
There has never been an outage, and best of all the upload is 1.33 meg/sec wheras all of the people I know on other providers are getting 0.5 or even 0.33 - this means that transferring a 700mb avi to a mate by ftp is a 2 or 3 hour job instead of an overnight one.
There is no MB limit and they never throttle the connection for downloading torrents.
The only disadvantage is that you have to have a BT line, and BT were total cunts - they've messed me around once in this flat and once in my last one, and just ringing them is an ordeal as you have to hold for an age (in one case 45 mins) an I was once told "I'm, tranferring you now to the department you need" and then it just went to the continuous number unbtainable tone - and this was after I'd been on hold for a long time to get to speak to the first person. I was so angry....
btw the serice I'm on is 17.50/month but you can get cheaper deals if you accept a limit, or 8meg connection
BE use ADSL2 which is what BT are about to roll out and provide for no extra charge to it’s current Customers.
The face plates do generally work by taking out some of the frequencies in the internal circuits of the house if you have you Router connected as part of your telephone extensions. In house circuits can reduce you speed in quite a large way so to avoid that it is always good to have the router on the first socket.
Speed on non Cable Networks is determined by the distance from the exchange to your house ( ie not as the crow flies but how the circuit is run to your house) and the amount of interference you get in the background. The signal is effectively a “radio wave in a wire” so is open to interference from mainly electrical sources. Try running an electric drill near to your router wiring and watch the speed fall.
Finally Sky have high upload speeds on it’s Max product as well as up to 16M down load but you can’t buy standalone Broadband. They are also about to migrate all their telephone customers onto their own network away from BT so it will be interesting how well they do that.
If your in a contract as a BE Customer you probably can’t get the discount as you would have to move to O2 once the minimum term is up.
All about O2 bundling you in to make it harder to leave see http://broadband.o2.co.uk/home/index.jsp?cm_mmc_o=7BBTkwCjCPyzEp%20PyBzp_zEpCjCH0zgfCjCBn%20_yBzp%20_zEp up to 20Mb
It looks like the same speed of connection is cheaper through o2 than Be, whether or not I go for this bundling in deal - and presumably they're using the same equipment at the exchange so I'd be foolish to pay more, and I might not lose my connection for a few days if I switch.
Is anyone here with o2? Is there a limit on volume of data, do they throttle the connection if they feel you are using too much bandwidth...
I've emailed o2 to ask but I was hoping someone on here is with them and knows from the customers perspective what they're like.